What is your exchange policy?
- Customer responsible for shipping cost of any items to be returned.
-We will cover the shipping back to the customer for any exchange of product
- We accept unworn regular priced merchandise in the original condition within 14 days from the date your package was delivered.
-We issue store credit or exchange for all regular priced products.
- Any discounted or sale merchandise is final sale.
- Please note, original shipping charges are non-refundable.
-JEMS has the right to refuse any returns that do not meet above guidelines.
How long will it take to be refunded an online credit?
- Your credit will be issued within 7 business days after the return has been processed.
- You will be notified via email when we receive the return and when the transaction is complete.
How do I exchange an item?
- Online orders will receive a discount code within 7 days of return being processed to use towards next order.
-Local pickup or in store purchases can email email@example.com and arrange a time to do an exchange over phone or in-store.
Can I receive cash back?
- Returns will be issued in the form of a store credit or exchange only.