-We ship tracked packages via Canada post, and your shipping rate is set for varying purchase amounts.
-We offer FREE SHIPPING on Canadian orders over $75.
-We are happy to offer free standard shipping in US on orders over $150.
- We currently ship across Canada and the US.
-Orders ship within 2 business days.
- We do not ship on the weekends or holidays.
- We are happy to offer free standard shipping in Canada on orders over $75 and US on orders over $150.
- We offer expedited shipping and pick-up-in store options.
- You can select your desired shipping method during checkout.
- Please note our free shipping is exclusive to regular ground parcel via Canada Post.
- Standard shipping is 5-10 business days.
- As soon as a package ships, you will receive an email with tracking details.
- If for some reason you do not receive an email within 2 business days of placing an order, please check your spam folder and add firstname.lastname@example.org to your safe-sender list.
Credits & Exchanges
- Customer responsible for shipping cost of any items to be returned.
-We will cover the shipping back to the customer for any exchange of product
- We accept unworn regular priced merchandise in the original condition within 14 days from the date your package was delivered.
-We issue store credit or exchange for all regular priced products.
- Any discounted or sale merchandise is final sale.
- Please note, original shipping charges are non-refundable.
-JEMS has the right to refuse any returns that do not meet above guidelines.
- Exchanges or Store Credits can be requested within 14 days of your order being shipped.
- To request a return: email email@example.com with order number and SKU of item you are looking to return.
- Your credit will be issued within 7 business days after the return has been processed.
- You will be notified via email when we receive the return and when the transaction is complete.
- Online orders will receive a discount code within 7 days of return being processed to use towards next order.
-Local pickup or in store purchases can email firstname.lastname@example.org and arrange a time to do an exchange over phone or in-store.
- Returns will be issued in the form of a store credit or exchange only.
Payments & promotions
- You can enter a promo code at check out.
- Your jemsboutique.ca credit will be made available on checkout. You will have the option to click on your credit/coupon to apply it to your order.
- If you do not use the entire credit on one order, the balance will remain in your jemsboutique.ca account and can be used on future purchases.
- Unless otherwise noted as part of a promotion, your credit will never expire. Please note in the case of a return, your JEMS Boutique credit will be the first form of payment refunded. This credit will be applied back to your account.
- US and Canadian currencies are both accepted.
- Prices displayed on jemsboutique.ca are inclusive of any applicable international duties and taxes. You will not be required to pay additional fees upon delivery.
- All Canadian billing addresses will pay applicable taxes.
- Registering for a jemsboutique.ca account helps speed up the ordering process and allows you to easily track the progress of your order.
Other benefits include:
- Jems rewards, exclusive promotions, and more!